"I want to personally thank you for the truly fine work you did in the above mediation.  Your mediation skills are generally excellent, which is why I am a repeat customer.  But this case seemed intractable; your skill and tenacity managed to put together a deal that few mediators could have pulled off..."

"Thank you once again for a superb job in the mediation.  It's a pleasure to watch an artist at work."

"Thank you once again, Teresa,  for the excellent job you did at my client's mediation.  It was truly a pleasure meeting you.  You have an excellent rapport with people, which I am sure is fundamental to the excellent reputation you have in the legal community.  I will absolutely select you for all of my future mediation needs."

"I just wanted to express again my appreciation for the fine work you did in helping both sides reach a settlement.  I attend a lot of mediations which gives me an opportunity to make comparisons.  You really are one of the best."

"Initially, I want to express my deepest appreciation for your magnificent efforts in bringing the parties together in what can only be described as an extremely complex and convoluted situation.  While I have never had the pleasure of working with you in the past, your schedule permitting, I can assure you that we will find ourselves in future mediations.  Simply put, your style and method of mediation, from my perspective, is as good as it gets."

"On behalf of (client), I wish to express our appreciation for all of your efforts...in our opinion, you did an outstanding job as a mediator.  I was personally very impressed with your professionalism in dealing with the parties and your ability to digest what was a large amount of information in a very short period of time."

"I wanted to tell you how impressed I remain with your expertise and experience as a mediator.  This was an extremely difficult process for my client, and hence for me.  I firmly believe that your excellent work as a mediator make all of the difference between getting a fair settlement and going to trial, which I think would have been very difficult on my client.  Thank you for working so hard to achieve a fair settlement in this case."

"Thank you for your kind letter, I had fully intended to write you as well -- something I have never done following a mediation.  We are very, very appreciative of the tactful, gentle and utterly effective manner in which you conducted the mediation.  (Clients) benefited greatly from the process, as well as the outcome.  We look forward to working with you in the future."

"I want you to know how much I enjoyed working with you on this difficult case.  I found your demeanor to be both professional and yet compassionate, both equally important in allowing (client) to feel 'heard'.  Your understanding of the realities of personal injury law was important, furthermore, in educating (client) about her case. 

"Thank you for your help in concluding this case.  You certainly worked long and hard, even when it seemed somewhat 'hopeless'."

Wakeen & Associates Mediation Services

600 University Street
Suite 1612
Seattle, WA 98101
Phone: (206) 292-8300
Fax: (206) 292-8399

Case Manager, SabreWilde Hill – casemanager@wakeen.net
Mediator, Teresa Wakeen – twakeen@wakeen.net



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